Who We Are
Titan Tile US ("Titan Tile," "we," "us," or "our") is a licensed tile installation and bathroom remodeling company serving North Carolina and South Florida. Our website is titantile.us.
If you have any questions about this Privacy Policy, you can contact us at florida@titantile.us or by calling (954) 353-8910.
Information We Collect
We collect information you provide directly to us when you fill out a consultation request form, contact us by phone or email, or interact with our advertisements. This information may include:
- Your full name
- Phone number
- Email address (if provided)
- Project type and details you share with us
- Location information (city or zip code)
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This is done through standard analytics tools including Google Analytics.
How We Use Your Information
We use the information we collect solely for the following purposes:
- To contact you and schedule your free in-home consultation
- To provide you with quotes and project information
- To respond to your questions and requests
- To send you relevant updates about your project (if applicable)
- To improve our website and advertising performance through analytics
We do not use your information for any purpose beyond what is necessary to serve you as a customer or prospective customer.
We Never Sell Your Information
We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their marketing purposes. Ever. Your contact details are used only by Titan Tile and our direct team to follow up on your consultation request.
Facebook and Meta Advertising
Our website uses the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. (Facebook). This tool helps us measure the effectiveness of our advertising by understanding actions people take on our website. The Meta Pixel may collect your IP address, browser information, and pages visited.
If you submit a lead form through Facebook or Instagram, your information is collected through Meta's platform and forwarded to us. Meta's own privacy policy governs how they handle that data. You can review Meta's Data Policy at facebook.com/privacy/policy.
To opt out of Meta's interest-based advertising, visit facebook.com/ads/preferences.
Google Analytics
We use Google Analytics (GA4) to understand how visitors use our website. Google Analytics collects anonymized data about your visit including pages viewed, time on site, and general geographic location. This data is aggregated and does not personally identify you.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Data Retention
We retain your contact information for as long as necessary to serve your inquiry and for a reasonable period afterward in case you wish to move forward with a project. If you would like us to delete your information from our records, please contact us and we will do so promptly.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of any future marketing communications from us
To exercise any of these rights, contact us using the information below. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: